Refund policy

 

Return & Refund Policy

Last Updated: August 4, 2026

At ELUMIE, we are committed to providing a seamless shopping experience and high-quality products. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible products.

To qualify for a return:

  • The product must be unused, unopened, and in its original condition.

  • The product must be returned in its original packaging with all seals, labels, and accessories intact.

  • A valid proof of purchase or order number must be provided.

For hygiene and safety reasons, opened, used, or tampered products are not eligible for return or refund.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrect

  • Missing from your order

Please notify us within 48 hours of delivery by emailing hello@elumie.in.

To help us process your request quickly, please include:

  • Your Order Number

  • Clear photographs of the product and packaging

  • An unboxing video (recommended)

Once verified, we will arrange a replacement or refund at no additional cost.

3. Refunds

After receiving and inspecting the returned product, we will notify you of the approval status.

If approved, refunds will be processed within 5–7 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.

4. Non-Returnable Products

For hygiene and safety reasons, the following products are not eligible for return or refund:

  • Opened or used products

  • Products with broken or removed seals

  • Products returned without original packaging

  • Products damaged due to misuse, improper storage, or mishandling

5. Return Shipping

  • If the return is due to a damaged, defective, incorrect, or incomplete order, ELUMIE will bear the return shipping charges.

  • For all other eligible returns, customers may be responsible for return shipping costs unless otherwise stated.

6. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, eligible unopened products may still be returned in accordance with this policy.

7. How to Request a Return

To initiate a return, please contact us with:

  • Order Number

  • Full Name

  • Reason for Return

  • Supporting photographs (if applicable)

Email: hello@elumie.in

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

ELUMIE

📧 Email: hello@elumie.in

🌐 Website: https://elumie.in