Terms of service

 

Terms of Service

Last Updated: July 27, 2026

Welcome to ELUMIE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using www.elumie.in, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products & Services

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to:

  • Modify or discontinue products at any time.

  • Correct pricing or typographical errors.

  • Limit quantities available for purchase.

  • Refuse or cancel orders at our discretion.

Product images are for illustration purposes only. Actual packaging or appearance may vary slightly.

3. Orders

Once an order is placed, you will receive an order confirmation by email or SMS.

ELUMIE reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability

  • Payment issues

  • Incorrect pricing

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

If your order is cancelled after payment has been received, a full refund will be issued.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We accept secure payments through approved payment gateways. Cash on Delivery (COD) is available for eligible locations.

5. Shipping

Shipping timelines and charges are outlined in our Shipping Policy. While we aim to deliver within the estimated timeframe, delays caused by courier partners, weather, or other unforeseen circumstances may occur.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products are eligible for return only if they meet the conditions outlined in that policy.

7. Product Usage

Our products are intended for personal use only.

Please read all product labels and instructions carefully before use.

For skincare and haircare products, we recommend performing a patch test before first use, especially if you have sensitive skin or known allergies.

Discontinue use if irritation occurs and consult a qualified healthcare professional if necessary.

8. Health Disclaimer

The information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on skin type, lifestyle, and consistent product use.

Always seek professional medical advice regarding any health concerns.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand name

  • Product names

  • Images

  • Graphics

  • Videos

  • Text

  • Website design

is the property of ELUMIE and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the security or functionality of the website.

  • Upload malicious software or harmful code.

  • Misrepresent your identity or provide false information.

  • Violate any applicable laws or regulations.

11. Limitation of Liability

To the fullest extent permitted by law, ELUMIE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Services

Our website may include links to third-party websites or services.

ELUMIE is not responsible for the content, policies, or practices of any third-party websites.

14. Changes to These Terms

We may update these Terms of Service from time to time without prior notice.

The latest version will always be available on this page with the updated revision date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

ELUMIE

📧 Email: support@elumie.in

🌐 Website: www.elumie.in