Shipping policy

Shipping Policy

Last Updated: July 27, 2026

At ELUMIE, we are committed to delivering your order quickly, safely, and reliably. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a shipping confirmation along with a tracking link via email or SMS.

Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.

  • A standard shipping fee may apply to orders below the free shipping threshold. The applicable charges will be displayed during checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service on eligible PIN codes across India.

Additional COD charges, if applicable, will be displayed at checkout before you place your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking information to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the shipment may be returned to us.

In such cases, additional shipping charges may apply for reshipping the order.

Address Changes

Please ensure that your shipping address and contact details are accurate at the time of placing your order.

Once an order has been dispatched, we may not be able to modify the shipping address.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to unforeseen circumstances such as:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Courier network disruptions

  • Government restrictions

We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Photos of the package and product

  • An unboxing video (recommended)

We will investigate the issue and arrange a replacement or appropriate resolution where applicable.

International Shipping

Currently, ELUMIE ships only within India.

We look forward to offering international shipping in the future.

Contact Us

If you have any questions about shipping or your order, please get in touch with us.

ELUMIE

📧 Email: hello@elumie.in

🌐 Website: www.elumie.in